Whether you take your clothes into the dry cleaners every once in a while or every week, it’s important to use a service that you can trust. Your dry cleaner should meet your professional needs and expectations, while providing exceptional service and quality of cleanliness.
In order to find a dry cleaner that meets your standards, the following are several questions to consider asking your dry cleaner in Dallas, TX before handing over your clothing:
What are your hours of operation?
You can most likely find this information on the dry cleaner’s website or door. Hours of operation are important because it allows for greater flexibility in your busy schedule. Between work, family and other commitments, picking up and dropping off your dry cleaning may not fit inside a 9 a.m. to 5 p.m. workday. It might be worthwhile to ask if the business has a delivery service or after-hours pick up times. It’s always helpful to work with a service whose schedule aligns with your own.
Where are my items washed and dried?
Sometimes, especially if the dry cleaner is part of a chain of companies, business owners will send your clothes to another location to be washed. If this is the case, you need to decide whether or not you feel comfortable with the relocation. Some customers don’t mind the outsourcing process, while others prefer to be able to provide feedback directly to the person who is washing their clothes.
How does your laundering process work?
You want to make sure that your dry cleaning service is not only cleaning your clothes, but also caring for each piece’s fabric needs. All professional dry cleaners should use high quality, fragrance-free solutions that are appropriate for your articles of clothing. Dry cleaners are also responsible for personally inspecting their work and packaging clothing according to company policies. If the dry cleaner doesn’t mention any of these criteria when you ask, consider taking your clothing to another business. You deserve a dry cleaner that has the right tools and the right attitude when taking care of your clothing.
What is your policy for lost or damaged items?
Dry cleaners should have a clear, concrete policy for lost and damaged clothing. Even in the best dry cleaning companies, mistakes can happen. Most stores process large amounts of tickets and write down thousands of instructions. If an accident occurs with your clothing, it’s essential that the business is prepared to properly compensate you for your losses.
What additional services do you offer?
In addition to washing, drying and folding, many companies offer supplementary services for your clothing. Some businesses provide in-store alterations, and many even offer complementary button replacements for pieces that come loose or lost during service. Other cleaners have unique capabilities to handle larger items, such as rugs and bed comforters. Knowing what additional offers the dry cleaning service can provide can help you customize your experience.
Asking questions is the best way to find out if a certain dry cleaner is right for you. To find a high quality dry cleaner in Dallas, TX, speak with J’s Tailor & Cleaners today.